| 1 |  | Marketing for rainmakers: 52 rules of engagement to attract and retain customers for life / Philip M. Fragasso . - New York : Wiley, 2008. - 279 p ; 24 cm
Thông tin xếp giá: : L15QCA001096
: L15QCA001207 |
| 2 | | Customer service: building successful skills for the twenty-first century / Robert W. Lucas . - 3rd ed. - New York : McGraw-Hill, 2005. - 416 p ; 26 cm
Thông tin xếp giá: : L162QCA000007-L162QCA000011 |
| 3 | | Customer experience for dummies / Roy Barnes, Bob Kelleher . - Canada : Wiley, 2015. - 343 p. : illustrations ; 26 cm
Thông tin xếp giá: : L172QCA000916 |
| 4 | | The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen . - Boston : Harvard Business review press, 2016. - 254 p. ; 24 cm
Thông tin xếp giá: : L182QCA000978 |
| 5 | | Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss . - Boston : Harvard business review press, 2012. - 247 p. ; 25 cm
Thông tin xếp giá: : L192QCA001085-L192QCA001086 |
| 6 | | Demand-driven inventory optimization and replenishment / Robert A. Davis . - New Jersey : John Wiley & Sons, 2016. - 304 p. ; 24,5 cm
Thông tin xếp giá: : L192QCA001095 |
| 7 | | The innovator's solution: creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor . - Boston : Harvard Business Review Press, 2003. - 301 p. ; 24,5 cm
Thông tin xếp giá: : L202QCA001228 |
| 8 | | The innovator's dilemma: when new technologies cause great firms to fail / Clayton M. Christensen . - Boston : Harvard Business Review Press, 1997. - 252 p. ; 25 cm
Thông tin xếp giá: : L202QCA001229 |
| 9 | | The innovator's dilemma: when new technologies cause great firms to fail / Clayton M. Christensen . - Boston : Harvard Business Review Press, 1997. - 253 p. ; 21 cm
Thông tin xếp giá: : L202QCA001230 |