| 1 |  | Surviving change: a manager's guide . - United States : Harvard Business School Press, 2009. - 133 p. ; 24 cm Thông tin xếp giá: : L15QCA000109-L15QCA000110 |
| 2 |  | The Handbook of Crisis Communication / W. Timothy Coombs, Sherry J.Holladay . - Second edition. - UK : Wiley, 2023. - 599 p. ; 26 cm Thông tin xếp giá: R262B013931 R26B033116 |