1 | | Customer experience for dummies / Roy Barnes, Bob Kelleher . - Canada : Wiley, 2015. - 343 p. : illustrations ; 26 cmThông tin xếp giá: : L172QCA000916 |
2 | | Customer service: building successful skills for the twenty-first century / Robert W. Lucas . - 3rd ed. - New York : McGraw-Hill, 2005. - 416 p ; 26 cmThông tin xếp giá: : L162QCA000007-11 |
3 | | The book of business awesome: how engaging your customers and employees can make your business thrive / Scott Stratten . - Canada : Wiley, 2012. - 252 p. ; 24 cmThông tin xếp giá: : L162QCA000085 |