1 |  | Voice of the customer: capture and analysis / Kai Yang . - Boston : McGraw-Hill, 2008. - 416 p. ; 25 cm Thông tin xếp giá: : L162QCA000421 |
2 |  | Reinventing the entrepreneur : turning your dream business into a reality / MaryEllen Tribby . - New York : Wiley, 2013. - 272 p. ; 24 cm Thông tin xếp giá: : L162QCA000031 |