1 |  | Customer experience for dummies / Roy Barnes, Bob Kelleher . - Canada : Wiley, 2015. - 343 p. : illustrations ; 26 cm Thông tin xếp giá: : L172QCA000916 |
2 |  | Customer service: building successful skills for the twenty-first century / Robert W. Lucas . - 3rd ed. - New York : McGraw-Hill, 2005. - 416 p ; 26 cm Thông tin xếp giá: : L162QCA000007-L162QCA000011 |