1 | | Anticipate: knowing what customers need before they do / Jeff Tobe, Bill Thomas . - Canada : Wiley, 2013. - 218 p. ; 24 cmThông tin xếp giá: : L162QCA000077 |
2 | | Laddering: unlocking the potential of consumer behavior / Eric V. Holtzclaw . - Canada : Wiley, 2013. - 208 p. : illustrations ; 24 cmThông tin xếp giá: : L172QCA000895 |