1 | ![](images\unsaved.gif) | Anticipate: knowing what customers need before they do / Jeff Tobe, Bill Thomas . - Canada : Wiley, 2013. - 218 p. ; 24 cm Thông tin xếp giá: L162QCA000077 |
2 | ![](images\unsaved.gif) | Laddering: unlocking the potential of consumer behavior / Eric V. Holtzclaw . - Canada : Wiley, 2013. - 208 p. : illustrations ; 24 cm Thông tin xếp giá: L172QCA000895 |